Refund policy

Returns and refunds

Our 30-day promise

You have 30 days from the day you receive your order to send anything back, for any reason at all. Items must be unworn, with their tags attached, in their original packaging.

Sending the goods back

Email info.meilingsiewlan@gmail.com with your order number, your name and your address, and we will send you the return address. Please do not send the parcel to the sender address printed on the delivery label. You pay the cost of returning goods you simply changed your mind about.

Your refund

We refund you to the same payment method you used, within 14 days of receiving the goods back. Delivery is free on every order, so there is nothing to add back. There is no charge for the refund.

Faulty, damaged or misdescribed goods

These rights are separate from, and in addition to, everything above. You are protected by the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. Under the lemon law, if a defect appears within six months of delivery, it is presumed to have been there at delivery unless we can show otherwise, and you can ask us to repair or replace the item. If that is not possible or takes too long, you can ask for a price reduction or a full refund.

Email info.meilingsiewlan@gmail.com with your order number and a description of the problem. Photographs help us deal with it faster, but they are not a condition of making a claim. We pay the cost of returning faulty goods.

Exceptions

Sealed earrings and other sealed pierced jewellery cannot be returned once the seal is broken, for hygiene reasons. This does not apply if the item is faulty, and it does not affect your statutory rights.

If you are unhappy with how we handle a return

Write to us at info.meilingsiewlan@gmail.com. You can also get free, independent help from the Consumers Association of Singapore (CASE) at case.org.sg.

Mei Ling & Siew Lan
info.meilingsiewlan@gmail.com