Privacy policy

Last updated: 10 October 2026.

Who to contact

This notice explains how Mei Ling Bags uses personal information in connection with this online store. For privacy questions, requests or complaints, contact info.meilingsiewlan@gmail.com.

Information we use

When you contact us or order, we may receive your name, email address, telephone number, delivery and billing addresses, order details, communications and payment status. Shopify and payment providers process payment information through their systems. Please do not send card details or passwords by email.

When you visit, Shopify and store services may collect information such as your device, browser, IP address, pages visited and cookies needed for store functions, security and order processing.

Why we use it

We use information to process and deliver orders, handle returns, respond to questions, maintain the store, prevent fraud, keep required business records and meet legal obligations. Marketing messages are sent only where you have agreed or where otherwise permitted. You can unsubscribe from marketing without affecting order-related messages.

Service providers and disclosure

We share relevant information with Shopify, payment providers, delivery providers and other service providers as needed to operate the store and fulfil your order. We may also disclose information where required by law or to protect legal rights. These providers may process data outside Singapore. Transfers must comply with the protection requirements of applicable law.

Cookies and choices

Cookies support functions such as keeping items in your cart, processing checkout and store security. Where optional cookies or tracking choices are offered, use the displayed controls to manage your preferences. You can also adjust your browser settings; blocking necessary cookies can affect store functions.

Retention and protection

We keep personal information for as long as it is needed for the stated purpose or a legal or business record requirement, then delete or anonymise it. We use reasonable measures to protect the information we handle, but no online transmission or storage system is risk-free.

Access, correction and consent

You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity before responding. Withdrawing consent may affect our ability to provide a requested service, which we will explain.

Shopify

The store is hosted on Shopify. You can read more about Shopify's data practices in the Shopify privacy policy.

Updates

We may update this notice when our practices or legal requirements change. The date above shows the latest revision.