Returns & refunds

30 days to request a return

You have 30 days from receiving your bag to request a return. Email info.meilingsiewlan@gmail.com with your order number, the item you want to return and the reason. We will provide return instructions and the correct return address. Please contact us before posting anything.

Change-of-mind returns

For a change-of-mind return, the bag must be unused, clean, undamaged and returned with its original packaging and any labels. Please package it securely and retain proof of postage. You are responsible for the cost of return postage for a change-of-mind return.

How the free-bag offer affects refunds

The bag price is S$0, so there is no product purchase price to refund. The original shipping charge is not refunded for a change-of-mind return after dispatch. This does not limit the remedies available if an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Please contact us with your order number, a description of the problem and photographs where possible. We will assess the issue and arrange an appropriate repair, replacement or refund, including relevant shipping charges where required. A product being free does not remove your applicable consumer rights.

Refund processing

When a refund is approved, it is sent to the original payment method. Your bank or payment provider controls how long it takes to appear in your account. We will confirm the amount and processing status by email.

Digital files

For a missing, corrupted or incorrect digital file, contact us for a working replacement or an appropriate refund. A change-of-mind refund is not offered after a digital file has been delivered or downloaded, except where required by applicable law.

Your rights

This returns policy is in addition to your rights under applicable Singapore consumer protection law and does not exclude or restrict them.